We hope that you loooove your Nightire purchase. However, if you do need to return or exchange your garment, please contact us at . [email protected] Make sure to include your order reference number in the mail.
Note that to be eligible for a return, your item must be unused and in the same condition that you received it.
Our policy lasts 14 days. If two weeks have gone by since your purchase and we haven’t heard from you, we’ll presume that you’re both happy and comfy and will no longer offer a refund or exchange. Sale and/or monogrammed items cannot be refunded or exchanged. Special conditions for Christmas period apply - we have extended our exchange policy for the festive season to two weeks after C-mas.
You will be responsible for paying the shipping cost of your return (in whichever way, shape or form suits you best), where shipping fees are non-refundable. We’ll let you know as soon as we have received your returned package and your exchanged item will be sent back to you via Royal Mail standard post free of charge.
Depending on your address, the time it may take for your exchanged product to reach you may vary. Please contact us with any questions about the progress of your exchange.
Nightire can’t guarantee that we will receive your returned item and recommend using a tracking service so you can claim for a refund from the courier if undelivered. For a refund, we will notify you of the approval or rejection (if the goods are damaged) of the refund, and we will process the credit accordingly. Card refunds can take up to 10 working days depending on your bank’s processing time – please note that we are unable to influence this.
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The refund / exchange process takes about 2-3 weeks. We will keep you updated on the progress throughout.
Note that your pyjamas are predominantly handmade, so there might be slight discrepancies from one set to the next.
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